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Privacy Policy
ACCOTEQ Privacy Policy
Effective Date: 01/01/1992
Last Updated: 01/01/2026

ACCOTEQ LLC (“ACCOTEQ,” “Company,” “we,” “our,” or “us”) is a California-based Managed Services Provider (MSP), cybersecurity integrator, and security systems provider.

We are committed to protecting the confidentiality, integrity, and availability of information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, safeguard, and process personal information when you:

  • Visit our Website
  • Request consultations
  • Engage our IT, cybersecurity, or monitoring service
  • Communicate with us

This Privacy Policy is incorporated into and subject to our Website Terms & Conditions and any applicable service agreements. In the event of a conflict, a signed service agreement controls.

1. Information We Collect

We may collect the following categories of information:

Personal Information
  • Name
  • Business name
  • Email address
  • Phone number
  • Mailing address
  • Billing information
  • IP address and device identifiers
  • Information you or your authorized representatives voluntarily provide
Technical & Security Data (Service Clients Only)
For managed service and monitoring clients, we may process:
  • System logs
  • Security alerts
  • Monitoring signals
  • Network configuration data
  • Incident documentation
Automatically Collected Website Data
  • Browser type
  • Device information
  • Usage patterns
  • Cookies and similar tracking technologies
2. How We Use Information
We use personal information to:
  • Deliver IT, cybersecurity, and security services
  • Provide alarm monitoring and emergency dispatch
  • Maintain system integrity and security
  • Improve Website functionality and performance
  • Process billing and payments
  • Comply with legal and regulatory obligations
  • Prevent fraud and security threats
3. Disclosure of Information
We may disclose personal information to trusted third parties strictly for legitimate business purposes, including:
  • Monitoring centers
  • Payment processors
  • Cloud hosting providers
  • Technology vendors
  • Analytics providers
  • Legal, regulatory, or governmental authorities when required by law

All third-party service providers are required to maintain reasonable confidentiality and data protection safeguards.

ACCOTEQ DOES NOT SELL OR SHARE PERSONAL INFORMATION AS THOSE TERMS ARE DEFINED UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA/CPRA).

4. Data Retention
We retain personal information only as long as reasonably necessary to:
  • Fulfill the purposes described in this Policy
  • Provide contracted services
  • Comply with legal obligations
  • Resolve disputes
    Enforce agreements
Retention periods vary depending on the nature of the information and applicable legal requirements.
5. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies to:
  • Enhance Website functionality
  • Analyze traffic and usage patterns
  • Improve user experience
You may control or disable cookies through your browser settings; however, certain Website features may not function properly if cookies are disabled.
6. Data Security
ACCOTEQ implements commercially reasonable safeguards, which may include:
  • Encrypted data transmission
  • Role-based access controls
  • Multi-factor authentication
  • Secure monitoring platforms
  • Endpoint protection
However, no system can guarantee absolute security.
YOU ACKNOWLEDGE THAT CYBERSECURITY RISKS ARE INHERENT IN INTERNET AND TECHNOLOGY USE.
7. Confidentiality of Client Data
Client data remains the property of the client.
Where applicable, ACCOTEQ acts as a service provider or data processor and limits access to authorized personnel and approved subcontractors subject to confidentiality obligations.


8. California Privacy Rights (CCPA / CPRA)

California residents may have the right to:
  • Request access to personal information we collect
  • Request deletion (subject to legal exceptions)
  • Request correction of inaccurate information
  • Request information regarding categories of personal information collected and disclosed

Requests may be submitted to:

Phone: (626) 988-0168
Email: sales@accoteq.com

We will verify your identity before responding, as required by law.
LEGAL PROTECTIONS (ALIGNED WITH WEBSITE TERMS)
9. Dispute Resolution & Arbitration

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY, WEBSITE USE, OR THE COLLECTION OR PROCESSING OF PERSONAL INFORMATION SHALL BE RESOLVED EXCLUSIVELY BY FINAL AND BINDING ARBITRATION.

Arbitration shall take place in Los Angeles County, California, administered by the American Arbitration Association (AAA) before a single neutral arbitrator.
The arbitrator’s decision shall be final and enforceable in any court of competent jurisdiction.
10. Waiver of Jury Trial
YOU KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY.
11. Class Action Waiver
ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS.
YOU AGREE NOT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST ACCOTEQ.
12. Attorney’s Fees
ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS.
YOU AGREE NOT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST ACCOTEQ.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
ACCOTEQ’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY OR WEBSITE USE SHALL NOT EXCEED THE GREATER OF:
  • $2,500 OR
  • THE TOTAL FEES PAID BY YOU TO ACCOTEQ DURING THE THREE (3) MONTHS PRECEDING THE CLAIM.

IF YOU HAVE NOT PAID ANY FEES TO ACCOTEQ, LIABILITY SHALL NOT EXCEED $2,500.

14. Exclusion of Certain Damages
UNDER NO CIRCUMSTANCES SHALL ACCOTEQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING:
  • LOSS OF PROFITS
  • LOSS OF DATA
  • BUSINESS INTERRUPTION
  • LOSS OF REVENUE
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15. No Security Guarantee
YOU ACKNOWLEDGE AND AGREE THAT:
  • NO CYBERSECURITY SYSTEM, MONITORING SERVICE, OR ALARM SYSTEM CAN GUARANTEE PREVENTION OF LOSS OR DATA BREACH.
  • ACCOTEQ IS NOT AN INSURER.
  • FEES CHARGED ARE BASED SOLELY ON SERVICES PROVIDED AND ARE NOT RELATED TO THE VALUE OF PROPERTY OR POTENTIAL LOSS.
You are responsible for maintaining appropriate insurance coverage for your company.
16. Waiver of Subrogation
TO THE EXTENT PERMITTED BY LAW, YOU AGREE TO WAIVE, AND CAUSE YOUR INSURERS TO WAIVE, ANY RIGHT OF SUBROGATION AGAINST ACCOTEQ FOR CLAIMS COVERED BY YOUR INSURANCE.
17. Time Limitation on Claims
ANY CLAIM ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY OR WEBSITE USE MUST BE BROUGHT WITHIN ONE (1) YEAR FROM THE DATE THE CLAIM ARISES.
FAILURE TO DO SO SHALL RESULT IN PERMANENT WAIVER OF THE CLAIM.
18. Governing Law
This Privacy Policy shall be governed by the laws of the State of California.
19. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Continued use of our Website or services constitutes acceptance of updates.  

20. Contact Information

ACCOTEQ LLC
San Gabriel, California 91776
Phone: (626) 988-0168
Email: sales@accoteq.com